Terms and conditions

The website www.mymauto.co.za is an automotive shopping website where you can browse, select and order used engines, gearboxes, second hand spare parts and other products advertised. You agree to receive communications from us and you agree to accept “cookies” and other similar devices used by this Website to perform our services. You also agree that we may call or email you from time to time about any incomplete or unconfirmed enquiry you make through our Website. Further information on use of data can be found below.

Disclaimer

MYM AUTO WORLD has taken every care to ensure that the information posted on the Site is correct and up to date at the time of publishing on the Internet. We shall not be responsible for any detriment incurred by reliance you place on this Site or its contents. However, MYM AUTO WORLD will endeavor to correct any inaccuracies once MYM AUTO WORLD has become aware of them. Illustrations and photos contained on the Site are sample representations of the products advertised, and variations may occur from time to time.

Amendments

MYM AUTO WORLD has the right to change or discontinue any features of this Site including products, hours of availability without notice or liability. We always strive to provide our customers the most competitive prices, we also reserve the right to change prices displayed for products on the Site at any time.

Product Pricing

Pricing displayed on the Site represents the full price in South African Rands (ZAR), including VAT (Value Added Tax), for the product itself but does not include postage/delivery charges, which will depend on the destination. Pricing is forex dependent. While we make every effort to ensure that all prices are accurate and up to date, errors may occur. We cannot be held responsible for pricing errors. We strongly recommend contacting us before placing online orders to confirm the price of products.

Online Sales

You agree to provide a true, complete and accurate email address, delivery address(s), billing address(s) and telephone number and to keep these details up to date. Furthermore you agree to provide accurate vehicle details and parts descriptions. Incorrect information provided could lead to a delay in delivering your product(s) or even the non-delivery of your products. Kindly note that the MYM AUTO WORLD online ecommerce site is designed to guide and assist you to identify the correct vehicle make, year and model to help, (when used properly) in eliminating errors when ordering online. Our highly trained personnel are also available to assist you, to the best of their ability in this regard. It is brought to your attention that in the case of used parts purchase, you are aware that the condition of used parts varies. It is therefore not our intention to sell a used part as a new part.MYM Auto is in no way responsible for you purchasing the incorrect item.

Accepted Payment Options

Payment may be made via Visa or MasterCard credit cards or by bank transfer into our bank account (subject to clearing in the account), the details of which will be provided on request. Credit card transactions will be acquired via WalletDoc who are the approved payment gateway for South Africa. WalletDoc uses the strictest form of encryption and no credit card details are stored on the website. Users may go to www.walletdoc.com to view their security certificate and security policy.

Delivery Policy

Subject to availability and receipt of payment, requests will be processed within 2-4 days and delivery confirmed by way of email and/or sms. Deliveries will only be within South African borders.

Return and Refunds Policy

Due to incorrect parts ordered OR Second hand parts not working correctly, MYM AUTO WORLD will not endure transportation, labor or any other additional costs. Refunds will be made within seven working days from the date the item is returned. Refunds requests must be emailed through to refunds@mymauto.co.za which must include reasons for the return as well as the nominated bank account for the refund.

Complaints Resolution Procedure

Complaints may be done in writing to complaints@mymauto.co.za Please include reasons for the complaint. Contact name and number. Complaints will be dealt with within 7 working days and return email or follow-up call will be actioned.

Limitations of Liability

MYM AUTO WORLD shall not be liable for any lost profits, loss of reputation, lost savings, any kind of commercial or economic loss, loss of goodwill, indirect, incidental, punitive, special or consequential damages arising out of or in connection with the agreement or the sale of any products or services by MYM AUTO WORLD or the use thereof whether or not such damages are based on tort , warranty, contract or any other legal theory – even if MYM AUTO WORLD has been advised, or is aware of the possibility of such damages.

I) Gearboxes carry a 7 Day warranty from date of purchase

2) Engines carry a 30 day Warranty from date of purchase

3) Flush and clean radiator

4) Replace with new thermostat

5) Replace Oil / Oil Filter/ Air Filter

6) Replace Cam Belt & Fan Belts

7) Do not open or tamper with Engine

8) Engines & Gearboxes must be fitted by Approved Mechanic

9) Gearboxes must be Filled with new oil
(If any of the above from point 3-8 is not done, this will nullify the Warranty)

I 0) Engines will be fitted with a Heat Tac
If Heat Tac is Removed or Melted Guarantee will be Nill

I I) Company will not be responsible for labour charges

12) The Company will not be held responsible for courier charges

13) All engines must be registered within 21days from date of invoice, Failing to do so will incur a penalty of R200.00 for an invoice

14) Refunds will only be made if a replacement engine and gearbox is not available

15) Refunds will be given within 72 hours from returning Engine or Gearbox subject to terms and conditions.

I 6) A R 200.00 will be charged for re-print on loss of invoice

17) If an Engine or Gearbox is lay-byed/ deposited the same product will only be kept for 30 days.